Contact Information

OUR STATUS, SERVICE AND PRODUCTS

Ives & Taylor Insurances Limited is an Independent Insurance Intermediary and act as your agent in arranging your insurance. We offer advised sales on a wide range of commercial and personal general insurance products and services. In doing so we place business through a broad range of composite and specialist insurance companies as well as with Lloyds underwriters and other insurers accessed through wholesale brokers and/or managing agents. Advice that we give is based on a fair analysis of the market unless we advise you to the contrary. We can provide you with a list of insurers we offer insurance from if you require this information. We also offer a limited range of “on-line” sales on a non-advised basis from a single provider.

CUSTOMER PROTECTION INFORMATION

Ives & Taylor Insurances Limited are members of the British Insurance Brokers Association and are authorised and regulated by the Financial Services Authority. Our FSA Register number is 304266. We are permitted to advise customers and arrange deals in general insurance contracts, make arrangements with a view to transactions, deal as agent and assist in the administration and performance of general insurance contracts. You can check this information on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/Pages/register or by contacting the FSA on 0300 500 5000.

It is our intention to provide a first class service and to consistently treat customers fairly. However, if you should have any cause for complaint then please address your complaint in the first instance to our Compliance Officer, Mr Mark Betts who will be pleased to assist you.

We take all complaints seriously and will respond to any complaint promptly and give you the name of the person dealing with it. Whilst we will endeavour to investigate all complaints immediately we undertake to give a written response to your complaint within 8 weeks or, if further time to investigate the complaint is required, to update you on progress. If we believe that the complaint does not relate to the activities of Ives & Taylor Insurances Limited we will inform you in writing promptly and provide you with details of to whom the complaint should be directed.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangement is available from the FSCS.

In certain circumstances we may place your risk with an intermediary or insurer outside the UK. If you object to this you should notify us immediately otherwise your agreement to place business in this manner and acceptance of these Terms of Business will constitute your informed consent. Please note that in these circumstances the legal and regulatory regime applying to the insurance intermediary or insurer may differ from that in the UK and consequently if the insurance intermediary or insurer fails, the premium may be treated in a different manner from that which would apply if the premium was held by an insurance intermediary or insurer in the UK.

 

YOUR DUTY TO PROVIDE INFORMATION

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, on a continuing basis throughout the life of your policy, and when you renew your insurance. It is important that you ensure that all statements you make on proposal forms, claim forms and other documents are full and accurate. If you are in doubt as to whether a fact is material then you should consult us on the matter.

Please note that if you fail to disclose any material information to your insurers, this could invalidate your cover and could mean that part or all of a claim may not be paid.

 

AWARENESS OF POLICY TERMS AND CONDITIONS

All insurance policies contain conditions, exclusions and some contain warranties (which if they are breached can invalidate cover regardless of whether any loss is caused by the breach). As such we cannot stress too highly the importance of being familiar with the obligations imposed upon you by the terms of the policy and the limitations of its scope.

 

INFORMATION ON PREMIUMS, FEES AND REMUNERATION

We will provide you with separate premiums for each of the individual products and services that we are offering. Payment of premiums for all personal insurances are due at the inception or renewal date of cover as applicable. Payment of premiums for commercial insurances must be made within 30 days of the effective date of cover or immediately when invoiced, if later. In some cases, premium payment may be required immediately upon placement of cover and we will advise if this is the case.

Premiums can be paid by Cash, Cheque, Credit Card, Debit Card or Direct Debit. You may be able to spread your payments through insurers’ instalment schemes or a finance provider for which there will be instalment charges. Full information about payment options will be available when we discuss your insurance in detail. A charge of 2.5% will be charged when payment is made by credit card.

Where a policy is cancelled before expiry any return premium will be net of any cancellation charges made by insurers and commission/fees. It should be noted that there is generally no right to any refund of premium in these circumstances although some policies do have provision for partial refunds based on short period rates.

We make a standard charge of £35 administration fee in relation to commercial insurance policies under £1000 in premium. Any other fees charged will be advised prior to inception of the contract.

Ives & Taylor Insurances Limited is remunerated by receiving a fee and/or percentage of premium by way of commission or brokerage which will be disclosed to clients on request. We may earn additional income from insurers to reflect our efficiency and/or profitability and from interest on our client statutory trust account which you consent to us retaining.

We may pass the money you pay us to another intermediary. We will only do this where it is a necessary part of the process of arranging cover for you.

The majority of our insurance providers provide risk transfer which means that we act as agent of the insurer for the collection of premium. This means that premiums are treated as being received by the insurer when received in our bank account and the insurer will bear the risk for any losses that may arise from the failure of our firm.

We will advise you where we are not given risk transfer from an insurance provider and your monies are treated as client money. Insurer and client monies are paid into a statutory trust account which means that whilst we have legal ownership the money is held in trust for the benefit of our clients.

 

RENEWALS/CANCELLATION

You may be entitled to cancel your policy within 14 days of policy inception or receiving full documentation, details of which will be given to you when you take out your policy. Certificates and other Policy documentation will not be released to you until we are in receipt of full payment of the policy premium(s) or when instalment agreement/provision has been confirmed. In these circumstances we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

 

CONFLICT OF INTEREST

There may be occasions when a potential conflict of interest arises. If this happens, we will inform you and obtain your consent before we carry out your instructions

 

CLAIMS

If you become aware of any claim, or circumstance that could lead to a claim, you should notify us immediately and in writing if required. Failure to do so could prejudice your position. You should not admit liability or agree to any course of action, other than emergency measures carried out to minimize the loss, until agreement is given by your Insurer.

 

CONFIDENTIALITY

All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance, and will not disclose any information to any other parties without your consent unless required to do so by law or regulatory requirement.

We may use information we hold about you to provide information to you about other products and services that we feel may be appropriate to you.

Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries please contact our office.

 

LAW AND JURISDICTION

These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Ives & Taylor Insurances Ltd - Co. Reg. No. 837690, Peel House, 2 Chorley Old Road, Bolton BL1 3AA.
Tel: 01204 531725 Fax: 01204 527825
FSA Firm Reference No. 304266
Consumer Credit Licence No. 041621
Data Protection Act Reg. No. Z5668683